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Terms and Conditions

1.  Orders and delivery can only be catered during store operating hours. Cut-off for orders is at 1 PM daily. All orders made after 1 PM will be processed the succeeding day.

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2.  All confirmed orders are final and cannot be changed or canceled.


3 . Delivery fees are dependent upon booking.  We book our deliveries using the following third-party couriers: 

  • Grab Delivery

  • Angkas 

  • Lalamove

  • Mr. Speedy

  • Transportify

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You may view our available Shipping Methods below.
 

Let's Order!

Shipping Methods

Choose among the following methods to get your

favorite dishes from Meat Plus Cafe, Fireside, Kettle and Tender Bob's!

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PHYSICAL STORE PICK UP

Visit our store and get your orders! 

Image by Kseniia Ilinykh

THIRD PARTY DELIVERY

Grab, Angkas, Lalamove, Joyride. App delivery at your service

Package Delivery

SELF-DELIVERY 
ARRANGEMENT

Got your own rider? Have them pick up your item and at the store!

  • How do I order?
    Click the Delivery page in our website to select between our offers: Frozen Selection: Our choice meat and seafood frozen selections, perfect for your own recipes. Cooked Meals: Variety of dishes from our homegrown brands: Meat Plus Cafe, Tender Bob's, Kettle and Fireside. Simply scroll through, and add to cart. Proceed to checkout, settle your payment, send us proof of payment. Quick and simple!
  • How long do I have to wait for an order?
    Our frozen selection items are available to be delivered on a same-day basis. For the cooked meals, w​​​​​e have various lead times for our products: Cakes and Baked Goods: At least 48 hours (2 days) Food Trays: 24 hours (1 day) Ala Carte and Menu Items: 1-3 hours. Delivery/Pick up will be arranged by either customer or the store.
  • What if I don't see my favorite dish in the website?
    No worries, feel free to contact our store to request for what you'd like to order!
  • How do I track my order?
    Feel free to send us a direct message at our Facebook Pages to check the status of your orders. Meat Plus Cafe: FB: www.facebook.com/MeatPlusCafe IG: @meatplus_cafe Tender Bobs: FB: www.facebook.com/TenderBobs IG: @tenderbobs Kettle: FB: www.facebook.com/Kettleph IG: @kettleph Fireside: FB: www.facebook.com/Firesideph IG: @firesideph Or feel free to contact us via our delivery hotlines here.
  • How do you do shipping?
    We have the following shipping methods available: 1. Store Pick-up - personally pick up your items in store. 2. Third-Party Delivery - arranged by us, but will be shouldered by you. We will notify you of the fee upon dispatch and to be paid directly to the courier upon receipt of items. (Grab Express, LalaMove, Joyride, Angkas) 2. Self Delivery - If you have your own rider or delivery service, you may coordinate directly with us so we can help with the dispatch of the orders.
  • Can I still cancel an order?
    Once payment has been made, all orders are considered final and cannot be cancelled.
  • What are the cut-off times for orders?
    We accept orders until 4PM from Mondays to Saturdays. All orders made after will be subject to next day delivery or in case of Saturdays, will be processed by Monday morning.
  • Can I order both frozen selections and cooked meals at the same branch?
    Yes, but please take note of the lead times of the items. Cakes and baked goods: 48-hour (2 days) Food Trays: 24-hours (1 day) Ala Carte Items: 1-3 hours. Should you wish to receive your frozen selection ahead, it may take a separate booking transaction.
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